How do I request a refund?

Quick Answer: Refunds must be requested within 30 days of purchase. Refunds are handled directly by the platform where you purchased your subscription (Abide App/Stripe (Direct Purchase), Google Play Store or Apple App Store).

Abide App / Stripe (Direct Purchase)

• If you purchased a yearly subscription through an Abide promotional link (like 25% off), please reach out to us here for assistance.

• For direct Stripe purchases, refunds within 30 days can be processed by Abide Customer Support.

Google Play (Android)

• Refunds are handled by Google Play Customer Support.

• Requests made within 30 days of purchase are typically honored under the Google Play refund policy.

Apple App Store (iOS)

• Refunds are handled directly by Apple. Abide does not have access to Apple billing systems.

• Apple typically honors refund requests within 30 days of purchase, but approval is at its discretion.

How to request a refund from Apple:

1. Go to reportaproblem.apple.com.

2. Sign in with your Apple ID and password.

3. Find your Abide subscription and click Report or Report a Problem.

4. Choose the reason (“App not working on device” is often accepted) and submit your request.

👉 Learn more about Apple refunds

✨ If you’re unsure which platform you used or need additional help, please contact Abide Customer Support, and we’ll guide you.