Why Are My Meditations Locked If I Have an Active Subscription?

Quick Answer:
Most often, meditations appear locked because you’re logged in with the wrong email address. Make sure your Abide app and device are updated, then confirm you’re signed in with the email linked to your subscription.

✅ First Steps for All Devices

1. Make sure your Abide app is updated (via the App Store or Google Play Store).

2. Make sure your device software is updated.

🤖 On Android Devices

• The wrong email address is the most common cause.

• Check your login:

  1. Tap More... > Settings > Account details.

  2. Look at the email address listed.

• If it’s not the one tied to your paid subscription:

  1. Log out of Abide.

  2. Log back in with the correct email.

• You can also try: More... > Settings > Restore Purchase.

• If this does not work, please contact Customer Support.

📱 On iOS Devices

• The wrong email address is the most common cause.

• Check your login:

  1. Tap More... > Settings > Account details.

  2. Look at the email address listed.

• If it’s not the one tied to your paid subscription, log out and back in with the correct email.

• You can also try restoring your purchase:

  1. Open Abide.

  2. Go to More... > Settings > Restore Purchase.

• If this does not work, please contact Customer Support.